Note: By opening an account with CandyClic you accept our Corporate account Terms of Service.

1. How much does it cost to join as a creator/contributor?

Nothing, anyone can join our contributor community, and control their own creativity and output. However, there are annual production requirements to access certain elements of the platform.

2. What is a Creator?

A creator can be an individual, or an agency. Creators do not have to upload an entire and complete video to the site to be considered a Creator, you may be a script writer, a musician, animator, videographer, translator, professional with sector knowledge, special effects professional, or voice over artist.

There are two tiers of Creators; Level 1, and Level 2. Level one have qualified for this status by submitting and having had approved a minimum number of works which are then published in the library.

    Level 1 benefits:
  • Free membership of CandyClic with all of the benefits therein.
  • The freedom to produce Content videos that may provide them with an ongoing income
  • The ability to collaborate with creators from across the Globe on exciting and high quality Video content.
  • Market Place visibility. To be found by organisations looking for creators to provide a bespoke video production.
  • Higher ranking in searches done by organisations looking for bespoke video production.
  • Increased licence fee for each work downloaded.
  • Can apply to “self-review”.

    Level 2 benefits:
  • Free membership of CandyClic with all of the benefits therein.
  • The freedom to produce Content videos that may provide them with an ongoing income
  • The ability to collaborate with creators from across the Globe on exciting and high quality Video content

3.a. Can I upload single elements of a Video to the Public library e.g. just the music or video footage?

No, there are a number of platforms aimed at the Agency or Freelance market where individual elements can be uploaded and licenced. CandyClic is designed to provide Complete content video for the end user. Contributors can upload complete videos for publishing in the Public Library or elements can be uploaded to the Factory where collaboration with other contributors will produce a Complete Video.

3.b. Can I upload any type of content?

You must not upload offensive, obscene, racist, defamatory, misleading or deceptive content, including photographs, on to the Website or its associated services. CandyClic does not actively edit the Website but reserves the right to remove or edit any content posted on the Website or its associated services at its sole discretion and without notice, regardless of whether or not it is, in the opinion of any third party, offensive, obscene, racist, libellous, misleading or deceptive.

If you notice any such content, please contact us.

4. What is a Complete Video?

The first thing our reviewers look for is whether the video is complete, with all of the elements required to convey a message, feeling, emotion, or explanation to the viewer. There is not set template, it will almost always contain visual footage or animation, but may or may not have a voice-over, music. However, it will always contain a message that can be understood by the viewer, sometimes only in the content of the company or organisation that has customised it with their brand.

5. Can CandyClic customers contact me directly for bespoke commissions?

Yes & no. Your Content Video contributions will be tagged with your unique membership ID, this will allow the customer to search the Library for other videos uploaded by that contributor but not to contact them directly. Once a Contributor qualifies as a Level One contributor, Customers will be able to search the marketplace and contact Agencies and Freelancers directly.

6. What is the Library?

The Library is the publically accessible section of the site where approved and published Content videos can be browsed, searched for, selected, customised and downloaded.

7. What is the Factory? (Coming Soon)

That area of the Creators platform where complete and incomplete content videos can be viewed by creators. Solicitations to collaborate and contribute to projects can be submitted.

8. What is a Workshop?

This is the area in which you have your projects and creative elements stored. Only you control access to this area.

9. Why are only complete videos permitted to be stocked in the Library?

There are a number of highly effective providers of stock media elements such as istock and Envato aimed primarily at the creator sector. Video is regarded as the most effective form of content for acquiring engagement, views, shares and rankings. In addition to USP and new product video content, end user companies and organisations require pure content that is inexpensive, and customisable in video form. CandyClic provides complete message videos that can be branded and customised by companies in a matter of hours not months.

10. What exactly is a COMPLETE video?

A typical content video would include the elements; animation or live action visuals, music track, FX, voice-over, text graphics. In sum these elements would produce an outcome: a story, message, call to action, advertisement or educational message. However, not all videos will require all of the elements to obtain the desired outcome. Each submission will be considered on its merits.

11. How many works per annum do I need to have approved for the Library to qualify for Level One status?

Content videos that organisations provide for no charge to their clients, franchisees and will incur an administrative fee, $15. This can be waived if the organisation has arranged a bespoke arrangement with CandyClic. Where content videos are provided to clients and franchisees in exchange for a payment each download and customisation will incur a charge of $15 or 25% whichever is greater.

  • Agency (complete videos with all elements present) 5 videos
  • Voice Over artist 10 narrations
  • Script writer 7 scripts
  • Musician 7 unique compositions
  • Animator 5 animations
  • Live action videographer 5 videos
  • Translator/narrator 7 translations/narrations
*Submission of works is no guarantee of approval, not all submissions will qualify as a qualified work.

12. What is the Marketplace?

The area where Customers with a bespoke commission requirement can search, contact and hire creator(s) to produce the project. However, only Creators who have qualified by submitting sufficient completed content videos qualify to be listed in the marketplace.

13. Are all Creators visible to Customers on the Marketplace?

No. Your Content Video contributions will be tagged with your unique membership ID, this will allow the customer to search the Library for other videos uploaded by that contributor but not to contact them directly. Once a Contributor qualifies as a Level One contributor, Customers will be able to search the marketplace and contact Agencies and Freelancers directly.

14. How much of the licence fee do I receive?

As an initial offer, CandyClic is offering new contributors up to 80% of any download fee for Videos uploaded within a Contributors first 12 months for ever. Any Video contributions made after the 12 month special offer period will revert to the standard rate at the time. * (Please go to the Earning & Referrals guide for more information)

15. How to maximise my income with Content Videos?

Uploading content to the world’s first Content video Library is easy, free, and can be quite profitable over time. When you contribute to Candy Clic, you still retain the copyright to your original creations, and you receive a royalty whenever a subscriber downloads one of your photos as well as when other creators customise your original work.

Depending on whether you submitted the entire video yourself or collaborated with other creators will determine you percentage of the license fee.

The more videos you upload the more you earn, and the more potential clients will find you when they are searching for a Video creator.

As an early adopter incentive, contributors will earn 80% of all fees of videos uploaded in the first twelve months of their membership. 16. How many videos should I submit?

Play the Numbers Game: When it comes to Video Content, quality is definitely important, but you also need to focus on quantity. We recommend setting a monthly goal for yourself (i.e. if you are working on your own content part-time 1 – 3 videos per month, if you decide to commit full-time 3-10 videos per month), so that you build momentum with your earnings. The more videos you have in your portfolio, the more consistent your revenue stream will be.

16. Do I have to produce a certain type of video?

No. You may want to be a generalist and do a cross section of videos to get a feel for what makes the best revenue. Or you may decide to specialise in a certain sector, industry or genre: financial, healthcare, national holidays or educational. You also need to remember not to showcase any brands or individuals in your work, unless you have explicit permission to do so.

17. Can I submit movies shot with a Mobile device?

Yes. We will accept HD video recorded with a mobile device but please keep the following in mind, when transferring your footage from your phone to your computer please be sure to use the device cable. Emailing/messaging the video as an attachment will result in loss of quality. Please keep in mind that on most phones the user-facing camera has a much lower resolution than the camera facing away from the user. We recommend you to only use the camera with the highest resolution

18. What format must I submit my videos in?

We accept the MP4 format, it is the most popular video format and for users has the least compression to quality issues. It will play on virtually any media software or web video platform (i.e. YouTube, Vimeo). We may add other popular formats in the future.

19. How is content reviewed?

All content is reviewed by professionals with significant experience in the creative sector who review on an individual basis with guidelines set by CandyClic. Our reviewer team’s philosophy is based on a number of variables with customer satisfaction as a principle theme. As such it is possible that they have different views about what is acceptable content. Our reviewers inspect all AV’s for quality in content, style, relevance, quality and accuracy. We recommend that you do the same with your content prior to submission in order to avoid unnecessary rejections.

Content submissions are reviewed throughout the entire week. It usually takes 3-5 days for content to be reviewed. However, during times of increased submissions traffic, the reviewing process time may take up to 7-10 days. In these cases a group of AV’s is likely selected for a more thorough review because a reviewer had a specific policy or judgment question or there was a question that our team of review coordinators extended to the contributor. Those procedures are in place to ultimately protect you and your images as a contributor, as well as protect our customers.

20. How do I submit a video for review? Submitting video to CandyClic is simple. Contributing videos to CandyClic is free and you will retain the copyright to your original video creation.

A typical content video would include the elements; animation or live action visuals, music track, FX, voice-over, text graphics. In sum these elements would produce an outcome: a story, message, call to action, advertisement or educational message. However, not all videos will require all of the elements to obtain the desired outcome. Each submission will be considered on its merits.

22. Tell me more about the process?

Videos that are submitted to CandyClic must be of professional quality, each video will be evaluated by a reviewer.

Specifications: Footage submitted to CandyClic must meet the specifications below.

Duration and File Size

  • Clips should be between 5 and 90 seconds and no larger than 4GB.
  • File Format. All footage should be prepared as a QuickTime.mov file. Mp4 and .mpg formats are supported as well. A free program called MPEG Streamclip is available to convert all files to QuickTime .mov format.
  • Frame Rates: 23.98, 24, 25, 29.97, 30, 50, 59.94, 60

Any technical hints you can give me to help my videos standout?

  • Codec: Ideally, you'll be uploading an MP4 video with an H.264 codec. H.264 is one of the most popular compression standards today, offering a great ratio between size and video quality. By default, Facebook will transcode anything you upload into H.264, so you don't need to specify anything in the advanced settings.
  • Frame Rate: Typical web videos look best when kept at a frame rate between 25 and 30fps.
  • Aspect Ratio: For example for Facebook to optimize your video correctly, you need to upload a file within the 16x9 or 9x16 standard.
  • Resolution: For optimal resolution on Facebook, keep your video at or below 1280px. If your upload is smaller than 1280px, it's best to keep your dimensions as a multiple of 16px.

23. What’s the best resolution?

We prefer HD and 4K footage, but accept any types and resolutions listed below.

  • 4K – 4096x2160 4096×2160 4096×2304 4000×2160 3840×2160 3996×2160 4800×2700
  • 2K & 2.5K – 2048×1080 2400×1350 2432×1366 2702×1520 2704×1520
  • HD – 1920x1080 1280×720 1440×1080 (only if 1.778 aspect ratio) 1888×1062 1920×1088
  • SD – 640×480 703×576 720×480 720×486 720×576
  • How to Compress a Video for Email?
  • Typically, uncompressed video files are large and take a long time to upload.
  • Using a Zip Program. This is probably the easiest fix for sending a video file, but compression can only reduce a file’s size by so much. If you’re using Windows, we recommend downloading a free version of WinZip or WinRar. Apple OS X comes with a built-in program called Archive Utility, so you probably won’t need to download additional software if you’re a Mac user. After you’ve installed the archive software, right-click on the video file you want to compress. On Windows, there should be a “Compress and email” option on the list. Clicking it will open up your default mail program. Your video will already be compressed and attached to the message — all you need to do is enter the recipient’s email address and press “Send”. Meanwhile on OS X, right-clicking the video will bring up a different list of options. Select “Compress [file]” to create a new .zip file, and then visit your favorite email client to draft your message.